Option to notify users when a knowby has been updated

Problem Statement

Currently, users lack a streamlined way to be notified of important updates to a Knowby without being overwhelmed by notifications for minor edits (e.g., typo fixes or small formatting changes). If notifications were automated for every save/publish action, it would quickly become "spam," causing users to ignore the notification system entirely.

Proposed Solution

Introduce a "Notify relevant users of this update" checkbox within the approval/publication workflow. This gives the creator or approver the power to determine if a new version warrants a ping to the team.

Functional Requirements

  • The Trigger: Add a checkbox to the final "Publish" or "Approve" modal that asks: "Notify users that a new version of this Knowby is available?"

  • Smart Audience Targeting:

    • If the Knowby is organisation-wide, notify all organisation members.

    • If the Knowby is restricted by Team, the notification should strictly only target members of those specific teams.

  • Notification Method: Delivery via the In-App Notification System (bell icon).

  • Audit Trail: (Optional) Log in the version history whether a notification was broadcasted for that specific version.

User Benefits

  • Reduced Noise: Users only get interrupted for significant process changes or safety updates.

  • Higher Engagement: By making notifications intentional, users are more likely to actually click and read the updates when they occur.

  • Administrative Control: Creators can push "silent updates" for minor maintenance without clogging up their team’s activity feeds.

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Upvoters
Status

In Review

Board

πŸ’‘ Feature Request

Date

About 2 months ago

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